Rent 2 — Terms of Service

Effective Date: 15 May 2026 Version: 1.0 Document Status: Draft for Legal Review

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Rent 2 platform at rent2.co.za, all subdomains ({tenant}.rent2.co.za), our APIs at api.rent2.co.za, and any related services (collectively, the "Platform") operated by Smart Station T/A Rent2 (company reg. to be confirmed, VAT reg. to be confirmed) ("we", "us", or "our").

By accessing or using the Platform you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

These Terms work alongside:

• Our Privacy Policy (data protection)
• Our Cookie Policy (cookies and similar technologies)
• Our Data Processing Agreement ("DPA") — applicable to Clients only

In the event of conflict, the order of precedence is: Master Subscription Agreement (Clients only) > these Terms > Privacy Policy > Cookie Policy.

2. Definitions

• "Client" — a vehicle dealership business that subscribes to the Platform.
• "Customer" — an individual who applies for or holds a rent-to-own agreement with a Client through the Platform.
• "Platform" — the software-as-a-service described in §1.
• "Rent 2 Agreement" — a rent-to-own rental agreement entered into between a Client and a Customer for a vehicle.
• "Subscription" — a Client's paid plan (Starter / Growth / Professional / Enterprise).
• "User" — any individual using the Platform, including Customers, Client staff users, and Platform Admins.

3. Who These Terms Apply To

The Rent 2 Agreement itself is between the Customer and the Client (the dealership) — we are not a party to the Rent 2 Agreement. We provide the technology platform on which the agreement is created, signed, and managed.

4. Eligibility

You may use the Platform if you:

1. Are at least 18 years of age
2. Have legal capacity to enter into a binding agreement under South African law
3. Are not subject to any insolvency, sequestration, or curatorship order
4. Provide accurate, truthful information
5. Comply with all applicable laws including POPIA, the National Credit Act, FICA, and the Electronic Communications and Transactions Act

Clients additionally must:

6. Be a registered legal entity in South Africa
7. Hold a valid NCA Registration (where required for credit-related activity)
8. Have a valid VAT registration if registered for VAT
9. Hold any other licences required to operate as a vehicle dealership in their jurisdiction

5. Account Registration

5.1 Customer Accounts

Customers do not register directly. A Customer account is created only after a Client sends an application invitation link, the Customer completes the 6-step application wizard, and the Client approves the application. After approval, the Customer receives a passwordless magic-link to access their Customer Portal.

5.2 Client Accounts

Client signup is invite-only via the Platform Admin. Prospective Clients submit a "Book a Demo" or "Contact Sales" request; our team will work through onboarding, qualify the Client, sign a Master Subscription Agreement and DPA, and provision the Client's tenant subdomain.

5.3 Account Security

You agree to:

• Keep credentials confidential
• Not share login credentials between people
• Enable multi-factor authentication where offered (required for Client admin and Platform Admin)
• Notify us immediately of any unauthorised access at security@rent2.co.za

You are responsible for all activity under your account until you notify us of compromise.

6. Subscription Plans and Billing (Clients Only)

6.1 Subscription Fees

There is a single plan with every feature included; there are no fixed public price tiers. Subscription fees are quoted to each Client individually, based on the size and shape of your book, and are set out in your Order Form / Master Subscription Agreement. All fees are in South African Rand (ZAR) and include 15% VAT.

6.2 Billing Cycle

Subscriptions are billed monthly in advance. The first invoice is issued on activation; subsequent invoices on the 1st of each month.

6.3 Payment

Payment is by EFT to the bank account specified on each invoice, or by credit card (where enabled). Invoices are due within 7 calendar days. Late payment may result in:

• Service suspension after 15 days
• Service cancellation after 30 days
• Interest at the prevailing prime rate + 2% per annum

6.4 Plan Changes

You may upgrade at any time — pro-rated charge applies. Downgrades take effect at the next billing cycle. Downgrading below your current vehicle/contract usage may result in read-only access until usage is reduced.

6.5 Cancellation by You

You may cancel your Subscription with 30 days' written notice to billing@rent2.co.za. On cancellation:

• All Rent 2 Agreements remain valid (we provide read-only export for 90 days)
• You are responsible for migrating data to your new system or another service
• Final invoice settles outstanding amounts

6.6 Cancellation by Us

We may suspend or terminate your Subscription if you:

• Materially breach these Terms
• Engage in fraudulent activity
• Fail to pay after 30 days
• Use the Platform for illegal purposes

We will provide reasonable notice except in cases of fraud or security risk.

6.7 Refunds

No refunds for partial months. Pre-paid annual subscriptions (where elected) are refunded on a pro-rata basis for unused full months, less any owed amounts.

7. Use of the Platform

7.1 Acceptable Use

You may use the Platform only for:

• Legitimate rent-to-own vehicle finance operations (Clients)
• Submitting and managing your own Rent 2 Application and Agreement (Customers)
• Documented integration via our public API (Clients with the required scope)

7.2 Prohibited Use

You may not:

1. Use the Platform for any illegal purpose or in violation of South African or applicable foreign law
2. Submit false, misleading, or fraudulent information
3. Attempt to interfere with, compromise, or test the security of the Platform (except via our Responsible Disclosure programme — see §14)
4. Use the Platform to send unsolicited communications ("spam")
5. Reverse engineer, decompile, or disassemble the Platform
6. Resell, sublicense, or repackage the Platform without our written consent
7. Use the Platform in ways that violate POPIA — for example, processing personal information without a lawful basis
8. Impersonate another person or misrepresent your authority
9. Circumvent rate limits, vehicle limits, contract limits, or other technical restrictions
10. Scrape, harvest, or extract data using automated means except via our public API

7.3 Responsibility for Customer Data

If you are a Client, you are the Responsible Party under POPIA for your Customers' personal information. You must:

• Have a lawful basis for collecting each piece of data (consent, contract performance, legal obligation)
• Maintain your own POPIA Manual under section 51 of the Act
• Respond to data subject requests from your Customers within the statutory 30-day period
• Notify us within 48 hours of any data breach you become aware of

We act only as Operator on your behalf and process Customer data only on your documented instructions and per our DPA.

8. Intellectual Property

8.1 Our IP

The Platform, its software, design, documentation, and branding (including the name "Rent 2", the Rent 2 logomark, and the rent2.co.za domain) are the exclusive property of Smart Station T/A Rent2 and are protected under copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform during the term of your Subscription (or while your Customer account is active).

8.2 Your Content

You retain all rights in the content you upload (documents, photos, application data, vehicle data). By uploading, you grant us a licence to host, store, process, and display the content as necessary to provide the Platform.

8.3 Anonymised Data

We may use anonymised, aggregated data derived from Platform usage for product improvement, statistics, and benchmarking. This data does not identify any individual or Client and will not be sold to third parties.

8.4 Feedback

Suggestions, improvement ideas, or feedback you submit may be used by us without compensation or attribution. You assign to us any rights in such feedback for the purpose of incorporating it into the Platform.

9. Rent 2 Agreements (Customers)

When you sign an Rent 2 Agreement through the Platform:

1. You enter into a binding rental contract with the Client dealership (not with us)
2. The Agreement is governed by South African law including the National Credit Act and Consumer Protection Act
3. You are responsible for monthly rental payments, vehicle maintenance, and compliance with the Agreement's terms
4. The Client retains ownership of the vehicle until you exercise the Purchase Option and pay the option price
5. The full Agreement text is provided to you before signing — read it carefully
6. Electronic signatures captured through the Platform are legally binding under section 13 of the Electronic Communications and Transactions Act, 25 of 2002

For any disputes about the Agreement itself, contact the Client first. Our role is technical support and platform operation.

10. Electronic Signatures

Where you sign documents via the Platform, you agree that:

• Your electronic signature has the same legal force and effect as a wet-ink signature
• The Platform records audit metadata: timestamp, IP address, user agent, geolocation (approximate), and signing-event hash
• You will not later dispute the authenticity of a signature based on its electronic nature
• This satisfies sections 11 to 14 of the Electronic Communications and Transactions Act, 25 of 2002

11. Third-Party Services

The Platform relies on third-party services for hosting, authentication, communications, electronic signatures, payments, credit-bureau enquiries and vehicle telemetry (each an operator under our Privacy Policy). We are not responsible for the availability, accuracy, or terms of these services, and your use of any such service is governed by that provider's own terms and privacy policy.

Where possible we select providers with substantial uptime guarantees, but cannot guarantee third-party services will never be unavailable.

12. Service Availability

12.1 Uptime

We target 99.5% monthly uptime for the Customer Portal and Tenant Admin Portal. Enterprise tier subscribers may have additional SLA terms in their Master Subscription Agreement.

12.2 Maintenance

We may perform scheduled maintenance with at least 48 hours' notice (typically outside business hours: 22:00–06:00 SAST). Emergency security maintenance may be performed without notice.

12.3 No Guarantee

We do not guarantee that the Platform will be uninterrupted, error-free, or completely secure. We will use commercially reasonable efforts to maintain service quality.

13. Disclaimers and Limitation of Liability

13.1 As-Is Provision

The Platform is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise, except as expressly stated in writing. We disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement to the maximum extent permitted by law.

13.2 No Financial or Legal Advice

The Platform provides software tools — it does not provide:

• Legal advice (consult an attorney for legal matters)
• Financial advice (consult a licensed financial advisor)
• Credit advice (the affordability assessments and bureau reports are inputs to a Client's decision; the Client makes the final credit decision)

13.3 Limitation of Liability

To the maximum extent permitted by South African law, our total cumulative liability to any User or Client arising out of or relating to these Terms or the Platform is limited to:

• For Clients: the amount of Subscription fees paid in the 12 months preceding the event giving rise to the claim
• For Customers: ZAR 5,000

We are not liable for:

• Indirect, incidental, consequential, special, or punitive damages
• Loss of profits, revenue, goodwill, or business opportunity
• Loss of data (you are responsible for your own backups and exports)
• Acts or omissions of third-party providers
• Failures caused by force majeure events (natural disasters, internet outages, government action)

Nothing in these Terms excludes liability for fraud, wilful misconduct, gross negligence, or any liability that cannot be excluded under South African law (including liability under the Consumer Protection Act for Customers).

13.4 Indemnity

You (the Client) agree to indemnify and hold harmless Smart Station T/A Rent2, its directors, employees, and agents from claims, losses, or damages arising from:

• Your breach of these Terms
• Your processing of Customer personal information (you are the Responsible Party)
• Your Rent 2 Agreements with Customers
• Claims by Customers that you have breached the National Credit Act or Consumer Protection Act
• Your failure to comply with POPIA

14. Security

14.1 Our Commitments

We implement security measures appropriate to the sensitivity of the data we process — see Privacy Policy §10. Highlights:

• TLS 1.3 transport encryption
• AES-256 at-rest encryption for sensitive fields
• Row-level security for tenant isolation
• Multi-factor authentication for admins
• Daily encrypted backups
• Annual penetration testing
• ClamAV virus scanning on uploads

14.2 Your Responsibilities

You must:

• Use strong, unique credentials and enable MFA where offered
• Keep your devices secure
• Report suspected security incidents to security@rent2.co.za immediately
• Not bypass security controls

14.3 Responsible Disclosure

If you discover a security vulnerability, please report it to security@rent2.co.za instead of public disclosure. We commit to:

• Acknowledging your report within 48 hours
• Investigating and responding with our findings within 14 days
• Patching valid vulnerabilities within 30 days where reasonably possible
• Not pursuing legal action against good-faith security researchers

15. Communications

15.1 Transactional Communications

By using the Platform you consent to receive transactional communications (account, billing, contract, payment, security) via email, SMS, WhatsApp, or in-app notifications. You cannot opt out of these as they are required for service operation.

15.2 Marketing Communications

Marketing communications are opt-in only. You can manage preferences in your profile or by following the unsubscribe link in any marketing message.

15.3 Service Notices

We may post service notices in the Platform or send them by email. Notices are deemed received 24 hours after posting or sending.

16. Changes to the Platform or Terms

16.1 Platform Changes

We continuously improve the Platform. Features may be added, modified, or removed. We will notify Clients of material changes at least 30 days in advance.

16.2 Terms Changes

We may update these Terms. Material changes (those affecting your rights or obligations) will be notified at least 30 days before they take effect via:

• Email to the address on file
• In-app banner
• A revision-history entry in the footer below

Continued use of the Platform after a change indicates acceptance.

16.3 Right to Terminate on Change

If you do not agree to a material change, you may terminate your Subscription before the change takes effect by writing to legal@rent2.co.za. You will receive a pro-rata refund of unused pre-paid fees.

17. Termination

17.1 By You

You may terminate at any time as described in §6.5 (Clients) or by closing your account (Customers; subject to any active Rent 2 Agreement obligations).

17.2 By Us

We may terminate or suspend access immediately if:

• You materially breach these Terms
• You engage in fraud or illegal activity
• You fail to pay after 30 days
• We are required to do so by law

17.3 Effect of Termination

On termination:

• Your access to the Platform ends
• Existing Rent 2 Agreements between Customers and Clients remain valid and enforceable
• We provide read-only export access for 90 days (Clients)
• We retain data per the retention schedule in the Privacy Policy
• All accrued payment obligations survive

17.4 Survival

Sections that by their nature should survive termination (e.g., intellectual property, limitation of liability, indemnity, governing law, dispute resolution) continue to apply.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any dispute will be subject to the exclusive jurisdiction of the courts of to be confirmed, South Africa.

Notwithstanding the above, Customers (as defined in the Consumer Protection Act, 68 of 2008) retain their rights to approach the Consumer Goods and Services Ombud or the National Consumer Commission.

19. Dispute Resolution

19.1 Internal Escalation

Before commencing legal action, you agree to first contact us at legal@rent2.co.za with a clear description of the dispute. We will respond within 14 days and attempt resolution in good faith.

19.2 Mediation

Disputes not resolved through internal escalation may be referred to mediation under the rules of the Arbitration Foundation of South Africa (AFSA) before any court proceedings.

19.3 Arbitration (Optional)

For commercial disputes between us and a Client involving more than ZAR 250,000, either party may elect binding arbitration under AFSA rules in to be confirmed, in English, with a single arbitrator.

20. Miscellaneous

20.1 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, and (for Clients) the Master Subscription Agreement and DPA, constitute the entire agreement between you and us regarding the Platform.

20.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full force. The unenforceable provision is interpreted to give effect to its intent within the limits of the law.

20.3 Waiver

Our failure to enforce any right is not a waiver of that right or any other right.

20.4 Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign or transfer our rights to an affiliate or successor entity.

20.5 Force Majeure

Neither party is liable for delay or failure caused by events beyond reasonable control (natural disaster, war, government action, internet outage, third-party service failure).

20.6 No Partnership

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us.

20.7 Notices

Notices to us: legal@rent2.co.za · to be confirmed Notices to you: the email address on your account.

20.8 Language

These Terms are in English. If translated, the English version prevails.

21. Contact

Revision History

End of Terms of Service v1.0